Housing Operations Made Simple
Lenoir-Rhyne University had a familiar challenge: too many spreadsheets, too many manual processes, and not enough time to keep everything organized. Housing assignments, roommate pairing, RA programming forms, on-call logs, and break stay requests all lived in different places. Staff spent a significant amount of time tracking down information instead of using it.
When the team adopted eRezLife, they finally had what they needed: one place for all housing operations. As Anastasia Gail Davis, Director of Residence Life and Student Conduct, explains, eRezLife has “become our central hub for housing-related information and operational assessment.”
For LRU, the shift wasn’t just about software. It reshaped how their department communicates, coordinates, and supports students.
Before eRezLife: Manual Processes Slowed Everything Down
Before implementation, nearly every housing and staff workflow ran through Excel or paper forms. The team did their best to maintain consistency, but manual systems made it difficult to track submissions, share updates, or gather data for assessment.
“Most of our processes were handled manually through Excel spreadsheets or paper forms, which made it difficult to track information consistently or collect data for assessment,” Anastasia says.
“eRezLife has been a perfect match: affordable, flexible, and designed to meet the needs of a smaller institution while still offering the functionality we need.”
For a department managing many responsibilities with a small-but-mighty team, this balance has been essential.
What Changed: One System, Clearer Processes
Once eRezLife launched, several improvements were immediately noticeable. One of the biggest shifts was in housing assignments and roommate pairing.
“Housing pairings have been one of the most noticeable improvements,” Anastasia shares. “With eRezLife, we can now manage assignments within one platform, reducing errors and improving communication between staff.”
Processes that used to require multiple tools like RA programming forms, on-call logs, early arrival and break stay requests are now all organized within the same system. Staff aren’t bouncing between spreadsheets or trying to piece together information from different places.
The platform also strengthened their ability to plan ahead. As Anastasia explains, “The ability to pull accurate data and generate reports has also strengthened our assessment and planning processes.”
Having reliable, accessible data has helped the team identify trends across communities and use those insights to guide decision-making.
The Impact: A Better Experience for Students and Staff
Students adjusted quickly to the new system. Instead of navigating scattered processes, they now have a single, consistent place to interact with Residence Life.
“Students have quickly adapted to using eRezLife and recognize it as the central hub for their housing needs,” Anastasia says. The simplicity and reliability of one platform improved the student experience almost immediately.
Staff also benefit from clearer workflows and easier access to information: “Staff have found it helpful for running reports, monitoring occupancy, and using data for ongoing assessment and decision-making,” Anastasia notes. Having accurate information in one place has helped the team communicate more clearly and work more efficiently.
Looking Ahead
Now that eRezLife supports day-to-day operations, the Lenoir-Rhyne Residence Life team can focus more on student engagement, staff development, and long-term planning. By moving away from manual processes, they’ve created a more connected and transparent housing operation – one that will continue to adapt to the needs of their students.
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