Join our team at eRezLife!
At eRezLife, we believe great software should feel like a trusted partner, and we’re looking for someone who can help our campus clients experience just that.
We’re excited to announce that we’re hiring a full-time Onboarding & Adoption Specialist! This is a unique opportunity to join a small but mighty team that’s passionate about helping student affairs professionals do their best work with ease, confidence, and support.
About Us
eRezLife provides powerful software that helps student housing professionals across North America manage everything from assignments to residence life and more. We’re committed to delivering a best-in-class customer experience while making campus life smoother and more efficient.
Our fully-remote culture is rooted in meaningful relationships, thoughtful work, and having fun along the way.
The Role
As our Onboarding & Adoption Specialist, you’ll be the welcoming face for new clients and the steady guide for returning customers. You’ll help them get up and running on our platform and support them as they use our tools to enhance their daily operations.
Your role will be a mix of trainer, consultant, problem solver, and relationship builder. You’ll:
- Lead clients through onboarding and implementation
- Host engaging training on our housing, conduct, student staffing, and residence life services
- Configure client sites to meet their unique needs
- Provide timely, friendly support via Zoom, phone, and email
- Manage multiple projects independently while collaborating with teammates
- Own and grow our Wisdom Wednesday webinar series
- Identify and address common client pain points to improve internal processes and product development
What You Bring
We’re looking for someone who is:
- Experienced in residence life or student housing (2+ years preferred)
- A strong communicator: clear, friendly, and professional
- Tech-savvy and excited to learn new systems
- Organized and adaptable in a dynamic environment
- Curious, proactive, and ready to contribute to client success
- A collaborative teammate who also knows how to work independently
It’s a benefit if you have experience with using and/or administering eRezLife – but it’s not a deal breaker if you haven’t.
Why Work With Us?
- Fully remote and flexible work environment
- Comprehensive benefits and retirement options
- Flexible vacation policy
- Internet/phone allowance
- A fun, supportive team that genuinely enjoys working together
We’re especially excited to hear from applicants who can align their availability with Pacific Time hours, but we welcome candidates from all time zones.
Compensation
The annual base salary range for this position is $50,000 – $60,000, plus benefits. The range reflects the target for this role however, individual pay is determined by your skills and experience, as well as relevant education.
Ready to Apply?
If this sounds like your kind of opportunity, please visit our job board to learn more and submit your application.
We’ll be accepting applications on a rolling basis and will remove this post when the position has been filled.
