Job Type: Full-time

Description

eRezLife is a fast-paced software-as-a-service company looking for an Integration and Support Coordinator to join our team. Our web application services university and college student affairs, mainly residence life and student housing departments across Canada, the United States, and abroad. We pride ourselves on outstanding customer support and going above and beyond for our clients. Our team is small but mighty, driven by collaboration, persistence, and a desire to be the best.

We value diverse perspectives and experiences. While we pride ourselves on our industry experience, we value new ideas, rich dialogue, and trying new things. They will be able to understand, empathize, support, and empower clients to learn our software and think creatively about ways to improve and streamline existing processes.

 The successful candidate can expect to…

  • Learn the ins and outs of our software and how our clients use it to manage their housing application, room assignment, student hiring, conduct, and residential education processes.
  • Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating eRezLife with the client’s ERP/SIS environment, and authentication system.
  • Identify and resolve system integration issues. Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
  • Develop standards, processes, and documentation to support and facilitate integration projects and initiatives.
  • Read, assess, and respond to client tickets.
  • Facilitate meetings and training sessions with clients when issues arise.
  • Create positive first impressions. You will work with new and returning clients to ensure integrations between eRezLife and their campus systems are working as expected.
  • Support clients remotely – on Zoom, phone, and email. Active listening, timely assessment, excellent communication, and strong organizational skills will keep clients feeling supported and valued.
  • Work full time. We’re looking for someone who  is able to work forty hours per week but we’re happy to be flexible with how you regularly distribute your hours.
  • Embrace team and individual work. Although we don’t share an office, we spend lots of time getting to know each other as a team, and having tons of fun in the process. Our team values community and fun! 
  • Have fun and work hard. Our company is small and the impact of one person’s work is very large. Your commitment and dedication will directly impact the success of eRezLife.

Requirements

  • Experience supporting SSO technologies such as SAML, CAS, and LDAP is required.
  • Experience with Campus ERP/SIS such as Banner, Colleague, Workday etc is required.
  • Confidence and experience with API protocols and schemas such as SOAP and REST are required.
  • Any experience working in residence life and/or student housing is an asset.
  • Any experience working with University/College IT teams is an asset.
  • Strong oral and written communication skills. The ability to communicate ideas in both technical and user-friendly (non-technical) language is a must.
  • Self-motivated and willing to take initiative.
  • Ability to efficiently and effectively manage and prioritize competing demands.
  • Proven problem-solving abilities.
  • Excellent time management skills.
  • Team player with a strong client-focused approach.
  • Previous experience with eRezLife is an asset.

 Benefits:

  • Salary range is USD $40,000 – $50,000 may be negotiable based on industry experience and education
  • Comprehensive benefits plan
  • Flexible work schedule
  • Flexible vacation policy
  • Internet/phone allowance
  • Individual professional development funding

Please apply through the Cordance Careers page.

Equity and diversity are essential to our community. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Cordance and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.

Cordance and its family of companies complies with US federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. 

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Final candidate must be able to pass a background check. 

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